My family started here because Dr Mensa was there (a professional black woman dentist who was very articulate and helpful). Since she left the service is terrible. I got a call that if I didn’t confirm my appointment it would be cancelled a day before which was never the practice. I confirmed and showed up after leaving work with my daughter for her 4pm appointment. I got there at 4:03 after having to get parking due to the lot being full. The receptionist did not greet me. Finally just said our last name to confirm we were the 4oclock. Usually Dr Mensa’s staff would take us back immediately or tell us how long of a wait if ever there was a delay. After sitting watching the receptionist have a conversation for almost ten minutes with another patient who was clearly double (or worse) booked and never seeing her notify anyone we were here, I ask, is there a delay? She says she doesn’t know. She then just sits there. I then rephrase the question to ask if she knew how long it would be? She gets up to talk to someone and you could hear a tone coming from this person that sounded very flippant and dismissive. The girl comes back and just sits at the desk. So I ask again, if she knows how long. She says she doesn’t know, but they doctor is with someone else. Then the woman who could be heard speaking in an unprofessional tone to reception, comes our and immediately starts telling me I only got here at 4:08 and it’s 4:10 but I arrived at 4:03 and regardless I just wanted an ETA because my time is as valuable as theirs. Well she didn’t like that I corrected the time and responds “Well if you can’t wait, reschedule “ I say again, I just want an ETA if possible as that is not too much to ask. She says this a medical professional office and you should be used to waiting. So I had to walk out because clearly these people have no respect and are going to ruin the legacy Dr Mensa built for Kenwood. Can’t believe this was the dentist telling me that if I didn’t want to wait I could reschedule an appointment I booked six months ago for my daughter when all I was asking was if they knew how long of a delay. Why would you book so many people at once and then get mad because I respect myself enough to ask to be treated like the paying customer and human being I am. Shameful. Well now I gotta find another dentist.