When searching for a dentist, one wants to feel as though they aren’t alone throughout each and every step of the process. As a patient who is extremely needle shy, I can’t express enough gratitude and gratefulness for the patience, level of expertise, and overall wonderful experience with Kenwood Dental. I went in for a root canal and was initially very hesitant in completing the procedure. Not only did the dentists and dental assistants provide a level of clarity and composure, but the front desk managers were also very instrumental in guiding me through any and all negative thoughts. I arrived a nervous wreck and walked out a superstar!

Dr. Mensah is very accommodating, knowledgeable and compassionate. She worked with my 95 year old father to properly fit and mold his dentures. Even though it took a long time to trim his dentures for his perfect fit, Dr. Mensah was very patient with him. The staff was very friendly and professional. I highly recommend their office for dental services.

My family started here because Dr Mensa was there (a professional black woman dentist who was very articulate and helpful). Since she left the service is terrible. I got a call that if I didn’t confirm my appointment it would be cancelled a day before which was never the practice. I confirmed and showed up after leaving work with my daughter for her 4pm appointment. I got there at 4:03 after having to get parking due to the lot being full. The receptionist did not greet me. Finally just said our last name to confirm we were the 4oclock. Usually Dr Mensa’s staff would take us back immediately or tell us how long of a wait if ever there was a delay. After sitting watching the receptionist have a conversation for almost ten minutes with another patient who was clearly double (or worse) booked and never seeing her notify anyone we were here, I ask, is there a delay? She says she doesn’t know. She then just sits there. I then rephrase the question to ask if she knew how long it would be? She gets up to talk to someone and you could hear a tone coming from this person that sounded very flippant and dismissive. The girl comes back and just sits at the desk. So I ask again, if she knows how long. She says she doesn’t know, but they doctor is with someone else. Then the woman who could be heard speaking in an unprofessional tone to reception, comes our and immediately starts telling me I only got here at 4:08 and it’s 4:10 but I arrived at 4:03 and regardless I just wanted an ETA because my time is as valuable as theirs. Well she didn’t like that I corrected the time and responds “Well if you can’t wait, reschedule “ I say again, I just want an ETA if possible as that is not too much to ask. She says this a medical professional office and you should be used to waiting. So I had to walk out because clearly these people have no respect and are going to ruin the legacy Dr Mensa built for Kenwood. Can’t believe this was the dentist telling me that if I didn’t want to wait I could reschedule an appointment I booked six months ago for my daughter when all I was asking was if they knew how long of a delay. Why would you book so many people at once and then get mad because I respect myself enough to ask to be treated like the paying customer and human being I am. Shameful. Well now I gotta find another dentist.

After years of neglecting my dental health I selected Dr. Maclin as my new dentist. It was a great decision. Every aspect of my care was handled in a timely and professional manner. Dr. Maclin’s approach is that of a skilled artist determined to create a smile that is pleasing to the eye and functional in all aspects of dentistry. His staff is exceptional. They consistently excel at customer service. Going to the dentist is often viewed as a painful and anxiety ridden experience. Dr. Maclin and his staff recognize this and do everything possible to ensure that your experience is a positive one. Your comfort and confidence in his care is paramount to him. When someone cares about what they do and is passionate about their chosen profession it is difficult to experience anything but excellent service. Dr. Maclin, thank you for getting me back on track with good dental care. I will sing your praises to all who will listen!