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Thank you for taking the time to visit our blog. Please check back often for weekly updates on fun and exciting events happening at our office, important and interesting information about the dental industry, and the latest news about our [...]
Chicago IL
Our patients
love us
- Jackie E
Customer service here has tanked recently and I was wondering why. I asked the receptionist if they were under new management, to which she ignored my question. I come here to see that my dentist isn't even working here anymore. Which is a shame because he would have never allowed things to operate like this. Isn't it customary to notify patients when there has been a change in providers? In addition to this, dealing with this office this week has been nightmarish. I was told we had to reschedule our appointment because we were running 5 minutes late. The hygenist wants us to allow them flexibility when they're calling and cancelling appointments the week of, but wont allow any flexibility for patients within a 15 minute grace period? (Which apparently no longer applies here) When i asked to speak to the manager Nicole, she got my side of the story, asked me to hold, and proceeded to hang up the phone, and never called me back! I called back the next day and was placed on hold for over 30 minutes! During my wait, I came here to do some investigating (suspicions confirmed), then I called again on my work cell only for them to answer promptly! This gave me the impression that I was purposely left on hold. Newsflash Kenwood Dental...you're not the only business in town! This is sad because this was one of the last black-owned dentist offices in the area that gave you that traditional old school professional dental office feel. Unfortunately, we will now be taking our business somewhere else. I dont willingly deal with poor customer service of this magnitude.
- Mya g
Best cleaning I had in a while from the hygienist Jay and the staff was so nice. Dr. Phillips was very accurate and straightforward, the experience for my first time was great.
- marilyn dew
I am new to the Kenwood Dental Group. The team is super friendly and the office is very inviting. Dr. Macklin will take good care of you and he is great at his craft. I give the practice 5 stars. Marilyn
- Latesha Steele
Extremely satisfied with the service and level of care provided by the entire staff!! Tiffany is extremely knowledgeable in explaining plans and cost; and helpful as you know dental care and treatment can be costly! Ashley's expertise and gentleness made for a pleasant exam. Finally, Dr. McIntosh I appreciate your attention and expertise!!
- Lakeisha Topps
This place is amazing. The staff is very professional, phones are answered in a timely manner.Very clean and neat. And to top it off the Doctors are great they make you feel so welcome and comfortable like family.
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