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Chicago IL
Our patients
love us
- Jackie E
Customer service here has tanked recently and I was wondering why. I asked the receptionist if they were under new management, to which she ignored my question. I come here to see that my dentist isn't even working here anymore. Which is a shame because he would have never allowed things to operate like this. Isn't it customary to notify patients when there has been a change in providers? In addition to this, dealing with this office this week has been nightmarish. I was told we had to reschedule our appointment because we were running 5 minutes late. The hygenist wants us to allow them flexibility when they're calling and cancelling appointments the week of, but wont allow any flexibility for patients within a 15 minute grace period? (Which apparently no longer applies here) When i asked to speak to the manager Nicole, she got my side of the story, asked me to hold, and proceeded to hang up the phone, and never called me back! I called back the next day and was placed on hold for over 30 minutes! During my wait, I came here to do some investigating (suspicions confirmed), then I called again on my work cell only for them to answer promptly! This gave me the impression that I was purposely left on hold. Newsflash Kenwood Dental...you're not the only business in town! This is sad because this was one of the last black-owned dentist offices in the area that gave you that traditional old school professional dental office feel. Unfortunately, we will now be taking our business somewhere else. I dont willingly deal with poor customer service of this magnitude.
- Nicole Sims
Great staff. Informative, helpful n Kind
- Frankie Lira
Kenwood dental group is a very professional and a very inviting business. Everytime I walk in they treat me like family and they take care of me right away. They also sell some of the best products. I recommend the sonic toothbrush, best $50 I've ever spent.
- Rienna Flowers
First time visiting this office and my experience was very welcoming, i highly recommend their office for your dental needs. Being right next door to my Ortho (which was very convenient) i went in for a consult on a tooth that was in extreme pain and needed a crown. From scheduling my appt, impressions, preparation for your temporary crown to delivery of the final crown ; the process was quick. I'm satisfied and have not had any issues. The team is very informative works well,scheduling and payments and the office has a good clean vibe which is always a plus.
- Kiara Hendrix
Dr. Josh Phillip, the new doctor at Kenwood, is so great. He is very nice and knowledgeable. :)
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