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Restorative Dentstiry
Our patients
love us
- Jackie E
Customer service here has tanked recently and I was wondering why. I asked the receptionist if they were under new management, to which she ignored my question. I come here to see that my dentist isn't even working here anymore. Which is a shame because he would have never allowed things to operate like this. Isn't it customary to notify patients when there has been a change in providers? In addition to this, dealing with this office this week has been nightmarish. I was told we had to reschedule our appointment because we were running 5 minutes late. The hygenist wants us to allow them flexibility when they're calling and cancelling appointments the week of, but wont allow any flexibility for patients within a 15 minute grace period? (Which apparently no longer applies here) When i asked to speak to the manager Nicole, she got my side of the story, asked me to hold, and proceeded to hang up the phone, and never called me back! I called back the next day and was placed on hold for over 30 minutes! During my wait, I came here to do some investigating (suspicions confirmed), then I called again on my work cell only for them to answer promptly! This gave me the impression that I was purposely left on hold. Newsflash Kenwood Dental...you're not the only business in town! This is sad because this was one of the last black-owned dentist offices in the area that gave you that traditional old school professional dental office feel. Unfortunately, we will now be taking our business somewhere else. I dont willingly deal with poor customer service of this magnitude.
- Dilaundra Smith
Great 1st experience. This is my new dental office!! Dr. Macklin was great! Very personable and honest. Truly recommended.
- Tashay Fantasia
I came here in January of 2022 to get a cleaning right before I was rushed to the emergency room to have my daughter at 28 weeks gestation. The dentist at the time was a older African American gentleman. He was very welcoming and funny. The dental assistants were very welcoming as well, however 3 months after having my daughter I received a call stating that my insurance wasn’t accepted and that I owed almost $300 for a cleaning. I paid the $300 and let it be. My job since then has updated our insurance to PPO, so I insisted on trying this location again especially since it is close to home. I called in for an appointment and when I arrived the receptionist didn’t know who I was or didn’t have any of my information. The same information that was asked of me the exact day before. I received X-rays and details of what would take place at my next visit and was told by the receptionists that I would receive a call within 2 business days verifying that my insurance information had been received etc. That was November of 2023, we’re now 2 days away from 2024 and I have yet to hear anything not even an email. I am disgusted and will not recommend this establishment to any of my colleagues or Sorors ✌🏽
- Roxi's World
This dental office is one of the best I’ve ever been to. It’s small and intimate and VERY clean. The staff are always so friendly when I go in and they make me feel like family. The music selection is alway calm and inviting and the vibe is just welcoming. Dr. Mensa(a black female dentist yall!!!) is the BOMB!!! She is knowledgeable, personable and great at what she does. I’ve been to her about 3 times now and she makes the experience as pleasant as the time before. Please book your appointment immediately if you’re looking for a dental home!
- Bridget Ross
I was treated like a commodity, but I am not a commodity I am a person! My dentist suddenly left the practice and although I spoke with their office twice before my appointment, I was never told that Dr. Maclin was no longer with their office. I had the right to know that my dentist had left. I do not belong to a practice, I choose to receive care from a specific individual. Dr. David Maclin is the best dentist I have ever seen and I am quite upset that Kenwood Dental Group did not respect me or my time and tried to force me to see some person who literally looked at me like I was a piece of dirt when I was sitting in their reception area. Kenwood Dental staff waited until I was sitting in the dental chair to advise me of this important change to my healthcare. I wasted time away from my business, having just returned to the office from a trip and my time is most important to me. I am quite disappointed in the lack of ethics demonstrated in this matter. They made me feel like I am nothing but a commodity, but I refuse to be treated as such.
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